RETURNS
We hope you are delighted with your HONNA purchase. However, if you wish to return your order, please do contact us at hello@honnalondon.com within 14 days of receiving your order.
Unfortunately we do not offer free returns and we would advise sending the item via a recorded or tracked delivery service as we cannot be held responsible for lost or damaged garments in transit.
Providing the item is unworn, packed into the original cloth bag and the original tags remain attached, once we have received the return, we will process the refund for you. Please note that shipping costs are non-refundable.
EXCHANGES
We offer free UK exchanges on all full priced items. Please do return the item to us via a recorded or tracked delivery service as we cannot be held responsible for lost or damaged garments in transit. Providing the full priced item is returned to us unworn, packed into the original cloth bag and the original tags remain attached, once we have received your return, we will process the exchange and ship the requested item free of charge.
SALE ITEMS
Please note that all items purchased as part of a sale or promotion are non-refundable and are exchange or store credit only.
INTERNATIONAL RETURNS
We offer an extended 30 day returns period for all international customers. Please do note that we do not offer free returns or exchanges for international orders.
Please do allow 5-10 working days for returns to be processed from the date our warehouse receives your return.